Professional Services

Strengthen Financial‑Crime Defenses with Expert‑Led, 24/7 Oversight

FOCAL Professional Services is your one-stop service for our AML Compliance and Fraud Solutions, providing seamless pre-and post-deployment support, continuous rule tuning, custom solutions, and data-driven reporting so your team can overcome threats while focusing on growth.

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Safeguard Every Step in the Customer Journey

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Devices
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In-App Behaviour
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Key Offerings

End‑to‑End Financial‑Crime Protection, Built for Continuous Performance

From rapid deployment to KPI-driven optimization, our experts keep your defenses strong with tailored offerings designed to meet your specific needs, so you can stay focused on growth.

Pre‑and Post‑Deployment Support

We provide end-to-end assistance, whether in the cloud or on-prem, designing the integration blueprint, running phased pilots, and standing guard after go-live to stabilize thresholds and ensure zero downtime.

Assessment & Tuning

Deep‑dive health checks reveal rule gaps and logic conflicts. We fine‑tune thresholds, introduce advanced analytics, and reduce false positives while boosting true‑detection rates.

Custom‑Built Solutions

When off‑the‑shelf tools fall short, we develop tailored solutions, rules, features, dashboards, and AI models that match your unique fraud and AML compliance needs.

KPIs & Reporting

We collaborate with you to define success metrics, stream live dashboards, and deliver board-ready reports, helping you track ROI, investigation speed, and compliance health in real time.

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Benefits

How FOCAL Professional Services Strengthen Your Financial Crime Defenses

Continuous Expert Monitoring & Tuning1
Our experts and analysts watch your environment 24/7, fine-tuning rules weekly to reduce false positives and stay ahead of new fraud and money laundering tactics.
Seamless Deployment & Integration
Cloud, on-prem, or hybrid, our architects handle setup and data pipelines, delivering a live, fully optimized system with minimal lift from your IT team.
KPI Driven Reporting & Compliance
Our customizable live dashboards and click-ready SAR/CTR reports track investigation speed, and regulatory alignment, proving ROI to auditors and stakeholders alike.
Testimonials

Real Results, Real Voices

Hear how FOCAL is helping compliance teams work faster and reduce risk.

Our solutions

Other Solutions we offer

AML Compliance
FOCAL combines advanced machine learning models, a dynamic rules engine, and built-in Agentic AI into a single platform for streamlined transaction screening and monitoring, enabling financial institutions to detect suspicious transactions and ensure full compliance with AML/CFT regulations.
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Customer Due Diligence
FOCAL applies AI-powered sanctions screening and dynamic risk scoring to simplify customer due diligence, quickly detecting changes in customer risk profile, and enabling well-informed decisions throughout the customer lifecycle.
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Enterprise Fraud Management
FOCAL unifies devices, in-app events, and payment intelligence into one end‑to‑end platform, giving financial institutions the ability to detect, prevent, and respond to fraud at every stage of the customer journey and meet counter-fraud compliance requirements.
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Financial Crime Intelligence
A one-stop solution that unifies siloed systems and scattered data into a customizable platform, empowering teams with enhanced rule tuning, accelerated investigations, and streamlined financial crime reporting.
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FAQS

Frequently Asked Questions

  • What is FOCAL Professional Services and how does it work?

    A co‑managed support approach where our regional subject matter experts deploy, build custom detection logic for your unique risks, and use live intelligence to monitor, tune, and report on your financial-crime defenses 24/7.
  • How quickly can you be up and running?

    Most engagements go live in the cloud or on‑prem in 4-8 weeks, including pilot testing and staff training.
  • Can we keep all sensitive data on‑premise?

    Yes. Our hybrid architecture lets you store data locally while using our analytics/intelligence engines and expertise remotely.
  • What ongoing support do we receive?

    24/7 access to experts & analysts, weekly rule‑tuning sessions, monthly KPI reviews, and rapid escalation channels for critical events.
  • Will this replace our existing fraud platform?

    No. We integrate with and enhance the existing solution you use from us, whether it is AML transaction monitoring, customer screening, or fraud, thus providing continuous optimization, custom logic, and advanced reporting.
  • How is pricing structured?

    Flexible, usage-based or retainer models tied to scope and KPI targets, with no hidden fees and full transparency before kick-off.
  • Expert‑Led Protection, Proven Results

    Put your financial‑crime strategy on cruise control with FOCAL Professional Services from deployment to KPI success, all under one roof.