About the Bank

A leading Saudi digital bank, licensed and regulated by SAMA, serves millions of customers across remittances, instant payments, card payments, and wallet-to-bank services.

The Challenge

As its customer base grew, fraud data became fragmented across systems, preventing investigators from seeing the full context behind suspicious activity and limiting their ability to identify mule and fraud networks. Investigations remained reactive, slow, and difficult to prioritize, while management lacked visibility into rule performance and emerging fraud trends.

The Solution

The bank partnered with MOZN to implement Financial Crime Intelligence (FCI), unifying customer, device, and transaction data into one view and adding network analysis, ML-based risk scoring, and fraud and mule trend dashboards to uncover hidden mule networks.

Key Results

40%  Fewer mule accounts

553  Suspicious cases detected

7M  Customers monitored daily

>  Proactive mule response

>  Enhanced fraud visibility

>  Advanced analytics adoption