Customer Screening

Improve Screening Accuracy with Patented AI

Reduce compliance friction with FOCAL’s patented Arabic-first AI designed to match complex Arabic names while accurately supporting Latin scripts. Screen customers against sanctions PEP and adverse media with precision.

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Features

Smart and fast screening powered by AI

Detect name variations and identity matches accurately with our patented AI models with built-in Arabic and Latin transliterations for accurate screening every time.

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AI-powered Name Matching

Match customer names accurately across arabic, Latin, and multilingual variations to surface true matches and significantly reduce false positives during screening.

Complete global and regional screening coverage

Screen customers against more than 1300 sanctions, PEP, RCA, and regulatory lists, enriched with region-specific depth for stronger detection of high-risk profiles.

Agentic AI for Investigation & reporting

Leverage FOCAL’s built-in Agentic AI to streamline investigations, automate alert triaging, disposition, and auto closures.

Automated decisions for low-risk customers

Reduce manual review by automatically clearing low-risk matches based on your internal rules, ensuring consistent and efficient screening outcomes.


Centralized case management

Send screening alerts directly into centralized case management, giving teams a single place to review matches, document actions, and maintain audit readiness.

Flexible Screening Modes

Design a flexible screening process with FOCAL. Screen in real-time for instant decisions, trigger on-demand checks from the UI when needed, and upload files for batch screening to handle large volumes, with or without API integration.

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Benefits

What FOCAL helps your teams achieve?

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Faster onboarding with reduced compliance friction
Screen and risk score millions of customer profiles in real time with high accuracy, enabling faster onboarding while minimizing compliance risk.
Get highly precise screening matches
FOCAL’s patented name matching AI handles Arabic and Latin transliterations, spelling patterns, aliases, swapped fields and various other naming techniques to generate high quality alerts.
Reduce alert noise and focus on material risk
Use whitelist management and internal lists to minimize unnecessary alerts and prioritize what matters.
Adapt screening to your regulatory and business needs
Easily add, manage, and update internal, industry specific, or regulator mandated lists alongside global sources.

Accelerate investigations and reporting with Agentic AI
Reduce manual effort by supporting faster case analysis and clearer investigation outputs.

Partner with Compliance Experts
Leverage FOCAL’s experts to support your screening process, covering setup, tuning, and ongoing operations, so you can focus on high-risk cases.
Fraud We Prevent

Use Cases

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Flexible Risk Assessment for Business-Specific 
Risk Appetite
Build tailored risk scoring models with full control over risk criteria and thresholds. Ensure accurate customer classification, reduce false positives, and maintain full compliance with local regulations.
Tailored Customer Screening for Business-Specific Compliance Needs
Configure thresholds, watchlists, and approval workflows to match your business and industry needs, ensuring complete regulatory compliance, reduced customer friction and complete control.
Sanction and Watchlist Screening for high-risk customer onboarding
Screen new customers at onboarding using patented AI to accurately detect high-risk individuals and entities.
Ongoing Customer Risk Scoring and Alerts During Customer Lifecycle
FOCAL continuously evaluates customer risk across KYC data, behavioral patterns, product use, and geography, providing accurate risk profile at every stage of the customer lifecycle.
Customer Risk Assessment During the Onboarding
Apply pre-configured or tailored rules to accurately assess customer risk, ensuring rapid approvals for low-risk clients and complete regulatory compliance.
Ongoing customer screening and alerts during customer lifecycle
FOCAL continuously re-screens customers on every watchlist update or KYC change in the background, ensuring new risks are detected immediately, and compliance gaps are closed.

Related Products

Discover our complementary products to FOCAL Customer Screening

Customer Risk Scoring
FOCAL offers accurate, customizable risk scoring that aligns with your risk appetite and continuously adapts to the evolving customer behavior.

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Transaction Monitoring
Monitor every transaction and safeguard your operations against money laundering risk. FOCAL’s advanced platform combines ML models, dynamic rules engine, and built-in Agentic AI for comprehensive transaction monitoring.
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Behavioral Biometrics
FOCAL Behavioral Intelligence is a behavior‑driven fraud defense layer that profiles how each user truly interacts across the digital journey, from login to high‑risk in‑app actions. By combining continuous behavioral biometrics for real‑time risk profiling such as typing speed, mouse movements, and scroll patterns, with in‑app events, it surfaces emerging fraud early. This helps reduce false positives and supports seamless customer decisions.
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Device Intelligence
FOCAL Device Intelligence is a device‑centric fraud protection platform that fingerprints and scores every device with a persistent Universal ID from the moment it interacts with your platform across login, registration, and high‑risk account actions. With a persistent Universal ID, it identifies device‑based account takeover attempts, mule activity, and fraudulent journeys early, cutting false positives while keeping genuine customers’ access seamless.

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FAQ’s

Frequently Asked Questions

  • How does FOCAL reduce false positives?

    AI-driven anomaly detection, customer risk-based monitoring, and refined rule parameters help reduce noise and surface more relevant alerts.

  • Which customers can I screen with FOCAL?

    FOCAL supports screening for individuals and entities across banking, fintech, government, insurance, lending, and capital markets.

  • Can I add my own lists?

    Yes. You can upload internal watchlists such as restricted entities or high risk groups and screen customers against them

  • How do screening alerts connect to investigations?

    All alerts flow into case management, where teams can review evidence, document decisions, and keep an audit trail.

    • Ready to transform your screening process?

    See how FOCAL helps you identify high risk customers faster, reduce false positives, and stay fully compliant.

    Request Demo